IGNOU Grievance 2025: Indira Gandhi National Open University (IGNOU) is one of India’s largest open universities, catering to millions of students across the country. Despite its vast network, students often face issues related to admission, assignment submission, study material, exam results, revaluation, and degree certificates. To address these concerns, IGNOU has a dedicated grievance redressal system.
In this guide, we will cover everything about IGNOU Grievance 2025, including how to register a complaint, track its status, and the categories of grievances accepted.
What is IGNOU Grievance Redressal System?
The IGNOU Grievance Redressal System (IGRS) is an online platform where students can lodge complaints regarding administrative and academic issues. It ensures transparency, accountability, and timely resolution of student concerns. The system allows students to track the progress of their complaints and get responses from university officials.
Key Features of IGNOU Grievance System:
- Online Complaint Submission: Easy submission of grievances via an online portal.
- Tracking System: Students can track the status of their complaints.
- Timely Resolution: IGNOU aims to resolve complaints within a stipulated time frame.
- Multiple Categories: Complaints related to admission, assignments, exams, degree certificates, and more.
- User-Friendly Interface: Simple and accessible for all students.
How to Register an IGNOU Grievance in 2025?
Follow these steps to file a grievance with IGNOU:
- Visit the Official Grievance Portal:
- Click on the official link: IGNOU Grievance Portal
- Select ‘Register Grievance’:
- Choose the type of grievance you wish to file.
- Enter Required Details:
- Enrollment Number
- Program Name
- Study Center Code
- Issue Description (Provide a clear and concise explanation of the problem)
- Upload Supporting Documents (if applicable)
- Submit the Complaint:
- After entering all details, submit the complaint and note down the reference number for tracking.
Categories of Grievances Accepted by IGNOU
IGNOU addresses a variety of student concerns, including:
1. Admission Related Issues
- Delay in confirmation of admission
- Incorrect course allocation
- Study center allocation problems
2. Assignment Submission & Evaluation Issues
- Delay in assignment evaluation
- Non-updation of assignment marks
- Assignment rejection without valid reason
3. Exam & Results Issues
- Missing marks or incorrect results
- Delay in results declaration
- Revaluation-related complaints
4. Study Material Issues
- Non-receipt of printed study materials
- Incorrect study materials sent
5. Degree, Certificate, & Provisional Issues
- Delay in issuing certificates
- Errors in name, course details, or marks
6. Fee Refund & Payment Issues
- Incorrect deduction of fees
- Pending refunds
7. Technical Issues
- Website or portal errors
- Login issues on IGNOU platforms
How to Track IGNOU Grievance Status?
Once a grievance is submitted, students can check its status by following these steps:
- Go to the Grievance Tracking Portal
- Visit: IGNOU Grievance Portal
- Enter Reference Number
- Enter the grievance reference number received at the time of complaint registration.
- Check Status
- The system will display the current status, along with any updates from IGNOU officials.
Expected Time for Grievance Resolution
IGNOU aims to resolve grievances within a reasonable time frame, depending on the nature of the complaint:
- Simple Issues (Admission, Assignments, Study Materials): 7-15 days
- Complex Issues (Results, Degree Certificate, Fee Refunds): 30-45 days
- Legal or Special Cases: 60+ days (depending on university policies)
Contacting IGNOU for Grievance Escalation
If your complaint is not resolved within the given timeframe, you can escalate the issue to higher authorities:
- Regional Center: Contact your IGNOU regional center for faster resolutions.
- Email Support: Send a detailed email with the complaint reference number.
- IGNOU Helpline: Call IGNOU support for direct assistance.
Important Links and Information
| Service | Link |
|---|---|
| Register a Grievance | IGNOU Grievance Portal |
| Check Grievance Status | Track Complaint |
| IGNOU Official Website | IGNOU |
| IGNOU Student Zone | Student Login |
| IGNOU Contact Details | Support |
FAQ about IGNOU Grievance 2025
What is the IGNOU Grievance Redressal System?
IGNOU has a dedicated online grievance redressal system where students can submit complaints related to admissions, assignments, exams, results, and other academic issues.
How can I submit a grievance to IGNOU?
You can submit your grievance online through the official IGNOU grievance portal: IGNOU Grievance Portal.
How long does it take for IGNOU to resolve a grievance?
The resolution time varies depending on the issue, but IGNOU usually responds within 7-15 working days. If the issue is complex, it may take longer.
How can I track my grievance status?
After submitting a grievance, you will receive a Grievance Reference Number. You can use this number to track your complaint status on the grievance portal.
What should I do if my complaint is not resolved?
If your grievance is not resolved within the expected timeframe, you can escalate the issue to the IGNOU Regional Centre or the Student Service Centre (SSC).
Can I submit a grievance offline?
Yes, students can also visit their Regional Centre or send a written complaint via post to IGNOU’s headquarters. However, online submission is the fastest method.
Will I receive updates on my grievance?
Yes, you will receive updates via email and SMS once your grievance is processed and resolved.
Where can I get more information about IGNOU grievance redressal?
For detailed information and to submit your complaint, visit the official grievance portal:
👉 IGNOU Grievance Portal
Conclusion
IGNOU’s grievance redressal system is designed to make student interactions smoother and more transparent. Whether it’s an admission-related query, assignment issue, exam result delay, or study material concern, students can raise their grievances and expect timely resolutions.
If you are facing any problem related to your course, don’t hesitate to use the IGNOU grievance system. Follow the steps mentioned above and track your complaint for quick resolution.
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